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Privacy Policy

Last updated: May 2025

AZELLA Design House is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

Information We Collect

When you use our website or place an order, we may collect:

  • Your name, email address, phone number, and delivery address.
  • Payment information (processed by third-party gateways; not stored by us).
  • Browsing data, device information, and IP address.
  • Any messages you send us via email or contact forms.


How We Use Your Information

We use your information to:

  • Process and fulfil your orders.
  • Send order confirmations and shipping updates.
  • Respond to customer service enquiries.
  • Send marketing emails, only with your consent.
  • Improve our website and services.
  • Meet legal obligations under UAE law.


Sharing Your Information

We do not sell or rent your personal data. We may share data with trusted third parties for the purpose of delivering our services, including:

  • Payment processors and fraud prevention providers.
  • Courier and logistics partners.
  • Analytics and marketing platforms (under data processing agreements).


Data Retention

We keep your personal data only for as long as necessary. Transaction records are typically retained for 5 years in line with UAE regulatory requirements.

Your Rights

Under the UAE PDPL, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data, subject to legal requirements.
  • Withdraw your consent to marketing at any time.

To exercise any of these rights, contact us at info@azelladesigns.com.

Cookies

We use cookies to improve your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Data Security

We use industry-standard security measures, including SSL encryption, to protect your data. However, no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website.

Contact

For any privacy-related questions, please contact us at info@azelladesigns.com.